Telehealth as an alternative when travel costs are high

22 May 2026

Ahpra and the National Boards are advising practitioners to consider whether telehealth is an appropriate alternative to in-person consultations during the global fuel crisis.

With Australians being urged to conserve fuel, practitioners can play a role in supporting patients and the healthcare system to avoid unnecessary travel – but only when it is safe to do so.

This may include opting for telehealth instead of in-person appointments, and replacing regular home visits with telehealth check-ins, where clinically appropriate.

Acknowledging people in regional and remote areas already travel long distances to access health services, Ahpra CEO Justin Untersteiner said practitioners should continue doing what is best for their patients.

‘Ahpra and the National Boards are concerned patients may avoid health services altogether if their travel costs become too expensive,’ Mr Untersteiner said.

‘Practitioners should carefully consider whether telehealth is an appropriate alternative to in-person consultations. We want to ensure people get the care they need without compromising on quality and safety.’

While telehealth may be clinically appropriate for some patients, practitioners must continue to meet their professional obligations. The standard of care expected for telehealth is the same as for in-person care, even in periods of service disruption.

Practitioners are reminded of the National Boards’ telehealth guidance and information provided by the Medical Board of Australia in relation to telehealth consultations with patients. These resources make it clear that:

• Difficulty travelling does not automatically make telehealth the safest option. Practitioners must consider whether telehealth is appropriate for each patient and presentation. 
• Practitioners must advise patients of the limitations of telehealth and when it may not meet their needs. This includes any change in circumstances that may require an in-person consultation.
• Continuity of care, privacy and other safety checks remain important. Practitioners consulting via telehealth should still confirm patient identity, protect privacy, document appropriately and plan follow up and handover of care.

Ahpra and the National Boards will continue monitoring the impact of higher fuel costs and provide further advice for practitioners if required.