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  • Checklist for practitioners handling feedback and complaints

    Australian Health Practitioner Regulation Agency
    Put in place and publish effective feedback and complaints management policies and procedures. ... Regularly review policies on feedback and complaints management, informed…
    Date published 20 December 2023
    www.ahpra.gov.au/Resources/Checklist-for-practitioners-handling-feedback-and-complaints.aspx

  • How we manage concerns

    Australian Health Practitioner Regulation Agency
    Reflect on and respond to patient complaints. Monitor, respond to and report complications, adverse events, complaints. ... Clinical audit. Clinical effectiveness. Research…
    Date published 20 December 2023
    www.ahpra.gov.au/Notifications/How-we-manage-concerns.aspx

  • AHPRA publishes Queensland complaints performance data

    Australian Health Practitioner Regulation Agency
    Under the complaints management system in Queensland in place since July 2014, AHPRA will provide quarterly data about its performance in managing notifications, to the…
    Date published 8 May 2015
    www.ahpra.gov.au/News/2015-05-08-media-statement.aspx

  • Accreditation publications

    Australian Health Practitioner Regulation Agency
    108 KB,DOCX). 9 October 2020. Management of complaints relating to accreditation functions under the National Law - a guidance document. ... Document date. Management of…
    Date published 13 December 2023
    www.ahpra.gov.au/Publications/Accreditation-publications.aspx

  • Data Strategy

    Australian Health Practitioner Regulation Agency
    Data about our functions/activities is integrated and standardised to enable efficiency, workload management and prioritisation.
    Date published 20 July 2023
    www.ahpra.gov.au/About-Ahpra/Data-Strategy.aspx

  • April 2021

    Nursing and Midwifery Board
    In 2017 Ahpra commissioned independent research that took the first international look at vexatious (unfounded) complaints. ... Regulators need to have good processes for…
    Date published 20 December 2023
    www.nursingmidwiferyboard.gov.au/News/Newsletters/April-2021.aspx

  • Management of complaints relating to accreditation functions under the National Law – a guidance document - 18 May 2015

    Australian Health Practitioner Regulation Agency
    The Better Practice Guide to Complaint Handling, published by the Commonwealth Ombudsman describes seven steps involved in an effective complaints management process. ... The …
    Date published 10 August 2015
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  • Frequently Asked Questions

    Australian Health Practitioner Regulation Agency
    Expand. Anyone can make a complaint or raise a concern to Ahpra about a registered health practitioner. ... If you are seeking compensation, treatment advice or an apology,…
    Date published 14 December 2023
    www.ahpra.gov.au/Notifications/Further-information.aspx

  • Managing health records

    Australian Health Practitioner Regulation Agency
    Download the self-reflective tool to help assess the adequacy of your record management (118KB, DOCX). ... It is important to include your management plan and any other…
    Date published 20 December 2023
    www.ahpra.gov.au/Resources/Managing-health-records.aspx

  • Organisation

    Australian Health Practitioner Regulation Agency
    The 731 complaints we received were about 1,163 issues. A complaint may include more than one issue. ... We responded to 721 complaints. We look carefully at the information…
    Date published 9 November 2023
    www.ahpra.gov.au/Publications/Annual-reports/Annual-report-2023/Organisation.aspx
Displaying results 1 to 10 of 884

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Page reviewed 28/07/2015